Frequently Asked Questions
Where can I buy authentic dermocosmetics in Shymkent?
You can buy authentic pharmacy dermocosmetics in Shymkent at Fidelite stores: 53/2 Tauke Khan Avenue and 10 Ilyaeva Street. The stores are open daily from 9:00 to 20:00. You can also order online at fidelite.com.kz — a manager will contact you and arrange delivery.
Which brands does Fidelite carry?
Fidelite stores carry pharmacy dermatological brands: La Roche-Posay, Vichy, Bioderma, Avène, CeraVe, Uriage, SVR, Filorga, ISDIN, Ducray, Klorane and more. All products are authentic and sourced from official distributors in Kazakhstan.
How do I order with delivery?
Build your cart at fidelite.com.kz and click “Place Order”, entering your name and phone. A manager will contact you, confirm the order, send an invoice and arrange delivery. Delivery in Shymkent is same-day or next-day; we also ship to other cities in Kazakhstan.
How is dermocosmetics different from regular cosmetics?
Dermocosmetics (pharmacy skincare) is developed in pharmaceutical laboratories, undergoes clinical testing and is created under dermatologist supervision. It contains working concentrations of active ingredients, is hypoallergenic and suits even sensitive and problem skin.
How can I be sure the products are authentic?
Fidelite sources products only from the brands' official distributors in Kazakhstan. Every product carries the manufacturer's markings and a valid expiry date, and is stored per brand requirements. We value our reputation and never work with unofficial suppliers.
Will you help me choose my skincare?
Yes. Fidelite consultants are brand-trained and will help you build a routine for free based on your skin type and concern: acne, dryness, sensitivity, anti-age care, sun protection. Visit a store or message us on WhatsApp at +7 705 894 52 32.
What are Fidelite's opening hours?
Both Fidelite stores in Shymkent — 53/2 Tauke Khan Avenue and 10 Ilyaeva Street — are open daily from 9:00 to 20:00, with no days off.