Frequently Asked Questions
Where can I buy authentic dermocosmetics in Shymkent?
You can buy authentic pharmacy dermocosmetics in Shymkent at Fidelite stores: 53/2 Tauke Khan Avenue and 10 Ilyaeva Street. The stores are open daily from 9:00 to 20:00. You can also order online at fidelite.com.kz — a manager will contact you and arrange delivery.
Which brands does Fidelite carry?
Fidelite stores carry pharmacy dermatological brands: La Roche-Posay, Vichy, Bioderma, Avène, Uriage, Pharmaceris, Ducray, Klorane, NUXE, Topicrem and more. All products are authentic and sourced from official distributors in Kazakhstan.
How do I order with delivery?
Build your cart at fidelite.com.kz and click “Place Order”, entering your name and phone. A manager will contact you, confirm the order, send an invoice and arrange delivery. Delivery in Shymkent is same-day or next-day; we also ship to other cities in Kazakhstan.
How is dermocosmetics different from regular cosmetics?
Dermocosmetics (pharmacy skincare) is developed in pharmaceutical laboratories, undergoes clinical testing and is created under dermatologist supervision. It contains working concentrations of active ingredients, is hypoallergenic and suits even sensitive and problem skin.
How can I be sure the products are authentic?
Fidelite sources products only from the brands' official distributors in Kazakhstan. Every product carries the manufacturer's markings and a valid expiry date, and is stored per brand requirements. We value our reputation and never work with unofficial suppliers.
Will you help me choose my skincare?
Yes. Fidelite consultants are brand-trained and will help you build a routine for free based on your skin type and concern: acne, dryness, sensitivity, anti-age care, sun protection. Visit a store or message us on WhatsApp at +7 705 894 52 32.
What are Fidelite's opening hours?
Both Fidelite stores in Shymkent — 53/2 Tauke Khan Avenue and 10 Ilyaeva Street — are open daily from 9:00 to 20:00, with no days off.
Do you deliver to Almaty, Astana and other cities of Kazakhstan?
Yes, Fidelite delivers across Kazakhstan — to Almaty, Astana, Karaganda, Taraz, Aktobe, Pavlodar and other cities, via courier services (CDEK, Kazpost, etc.). In Shymkent we deliver same or next day, plus free pickup from our stores.
How much is delivery and how long does it take?
Cost and time depend on the city and carrier: usually 1–4 days across Kazakhstan, same or next day in Shymkent. The manager confirms the exact cost when confirming your order. Pickup from Fidelite stores in Shymkent is free.
How can I pay for my order?
Payment is made via the invoice issued by the manager: Kaspi Pay, cash/card on pickup in store, or remote payment for delivery to other cities.
Which products suit oily and blemish-prone skin?
For oily, blemish-prone skin, Fidelite carries La Roche-Posay Effaclar, Bioderma Sébium, Avène Cleanance, Ducray Keracnyl. Our consultants help you choose cleansing, hydration and care for your skin type for free — message us on WhatsApp at +7 705 894 52 32.
What is good for dry and sensitive skin?
For dry, atopic and sensitive skin, try Bioderma Atoderm, Avène XeraCalm, La Roche-Posay Lipikar, A-Derma Exomega, Topicrem. These moisturize, soothe and restore the skin barrier.
How do I choose a sunscreen (SPF)?
For everyday protection SPF30–50 works well; for strong sun and sensitive skin choose SPF50+. Fidelite carries sun protection from Avène, Bioderma Photoderm, La Roche-Posay Anthelios and more — for face, body and kids.
Can I order a product that isn't on the website?
Yes. Fidelite's range is wider than shown online. If you can't find a product or brand, message us on WhatsApp at +7 705 894 52 32 or call us, and a manager will check availability and help you order.